Terms & Conditions

Email Us

Terms & Conditions

These conditions explain the rights, obligations and responsibilities of all parties to the ‘Email Confirmation’. Where we use the word ‘you’ or ‘your’ it means the Customer; ‘we’, ‘us’ or ‘our’ means Man in Van in Bristol. Once the deposit payment (or full payment) is made the ‘Email Confirmation’ is a legally binding contract (unless cancelled verbally, in writing or electronically by either party prior to your removal date), subject to the following non-negotiable Terms and Conditions of booking.

The ’email confirmation’ acts as the contract for services. A contract is a two-way arrangement and it is important that everyone knows where they stand. These terms and conditions can only be varied or amended by prior written agreement.

1. Our Quotation

Our offer is subject to availability of resource. It does not include when applicable customs duties or inspections, or any other fees or taxes payable to government bodies. Insurance is shown separately.

We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation, are confirmed by us in writing and which increase our costs:

(a) By your delay the work is not carried out or completed within three months.
(b) Our costs increase (or decrease) because of currency fluctuations or changes in taxation or
(c) We supply any additional services, including moving or storing extra goods. (These conditions apply to such work.)
(d) The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway, and this means we have to do extra work.
(e) Any parking or other fees or charges that we have to pay in order to carry out services on your behalf.
(f) There are delays or events outside our reasonable control.
(g) We agree in writing to increase our limit of liability set out in Clause 8 (a).

In all these circumstances you agree to pay for the adjusted charges that may apply.

2. Work not included in the quotation

Unless agreed by us in writing we will not:
(a) Dismantle or assemble unit or system furniture, fitments or fittings.
(b) Disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
(c) Move storage heaters unless they are dismantled.
(d) Take up or lay fitted floor coverings.
(e) Move items from a loft unless it is properly lit and floored and safe access is provided.
(f) Move or store any items excluded under Clause 4.

Our staff are not authorised and may not be qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services and it is subject to a separate agreement. We will not accept liability for loss or damage incurred if we assist with the tasks listed in clause 2 above.

3. Your responsibility

It will be your sole responsibility to:

(a) Pack and unpack the items to be removed so that they are safe for transit i.e. as they were delivered when purchased new. To ensure safe transit items are to be bubble wrapped and encased in a cardboard box. Large and delicate items (including furniture) should be boxed then bubble wrapped and then boxed again. Flat packed furniture should be disassembled and boxed. We do not accept liability for damage in transit if items are not securely packaged.
(b) If our ‘Packing & Unpacking’ service is booked then you must declare to us the correct value of each good being moved and/or stored or our liability will be reduced proportionally.
(c) Arrange adequate insurance cover for the goods submitted for moving transit and/or storage against all insurable risks as our liability is limited under clauses 8(a) & 8(b).
(d) Obtain at your own expense all documents, permits, permissions, licences, customs documents when necessary for the move to be completed.
(e) Be present or represented during the collection and delivery process. You agree that anyone signing documentation on your behalf does so as your agent.
(f) Take all reasonable steps to ensure that nothing that should be moved is left behind and nothing is taken away in error.
(g) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are or will be present.
(h) Prepare adequately and stabilise all appliances or electronic equipment prior to their movement.
(i) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
(j) Provide us with a contact address for correspondence during transit and/or storage of goods.
(k) To consider the weight of your items for removal. Man in Van in Bristol provides vans with an average payload of 1000kg per trip.

Other than by reason of our negligence or breach of contract we will not be liable for any loss or damage, costs or additional charges that may arise from your failure to discharge these responsibilities.

4. Goods not to be submitted for removal or storage

The following items are specifically excluded from this contract:
(a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
(b) Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
(c) Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
(d) Perishable items including refrigerated or frozen food or drink.
(e) Any animals, birds or fish.
(f) Goods which require special licence or government permission for export or import.

Such goods will not be moved by us except with our prior written agreement. In the event that we do move such goods we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4(b), 4(c) or 4(d) at your expense.

5. Ownership of goods

By entering into this contract you declare that:
(a) The goods to be moved and/or stored are your own property or
(b) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

You will meet any claim for damages and/or costs brought against us if either of these declarations are not true.

6. Charges if you postpone or cancel the move

Less than full day bookings:

If you postpone or cancel this contract we may charge you according to how much notice is given:

(a) 4 or more days before the move was due to start 20% deposit (non-refundable).
(b) Less than 4 days before the move was due to start 60% of the quotation.

NB We will deduct any third party charges when we can cancel them without cost.

Full day bookings:

‘Full day bookings’ will be defined in the confirmation email. If it is not stated then the booking is not a full day booking.

If you postpone or cancel this contract we may charge you according to how much notice is given:
(a) 15 or more days before the move was due to start no charge.
(b) Less than 15 days but more than 7 days before the move was due to start 30% of the quotation.
(c) Less than 8 days before the move was due to start 60% of the quotation.
NB We will deduct any third party charges when we can cancel them without cost.

7. Paying for our Services

Less than full day bookings:

Unless otherwise agreed by us in writing
(a) Payment is required by a 20% deposit payment at the point of booking.
(b) The remaining balance should be paid in cash on the day of your removal. Unless otherwise arranged in writing that an invoice payment will be made (used only for business customers)

Full day bookings:

(a) Payment is required by cleared funds 7* (BACS / Card payment) days in ADVANCE of the move or storage period.
(b) You may not withhold any part of the agreed price for any reason whatsoever.
(c) In respect of all sums which are overdue to us we will charge interest calculated on a daily basis at 4% per annum above the base rate for the time being of the Royal Bank of Scotland.

* If the booking is made with less than 7 days notice payment is to be made on the same day as the booking by BACS or card payment . We reserve the right not only to terminate this contract if payment is not received before the moving date but also not to carry out any of the services quoted for.

8. Our Liability for Loss or Damage

Our liability for loss or damage is limited as set out in Clause 8(a) below. Alternatively you may request to increase our liability (i.e. our full ‘Packing & Unpacking’ service), as set out in clause 8(c) below, subject to our express written agreement in advance of carrying out the move and/or storage and payment of an additional charge.

(a) In the event of our losing or damaging your goods, due to our negligence or breach of contract, we will pay you their value up to a maximum sum of £40 sterling for any one item, suite, set or complete case or other container and its contents whichever is the smaller sum to cover the cost of repairing or replacing that item, or

(b) We may choose to repair or replace the damaged item. If an item is repaired we are not liable for depreciation in value.

(c) We only accept liability for goods in transit that are securely packaged by the customer [as described in clause 3 (a)] or if our “Packing & Unpacking’ service is booked. The ‘Packing & Unpacking’ service is subject to receiving your itemised valued inventory and request in writing to increase our liability prior to the move and/or storage commencing we may offer to extend our maximum liability to the value declared by you to us. This is not an insurance on the goods and you are strongly advised to accept the insurance offered in our quotation or if arranging insurance cover yourself, you are advised to show this contract to your insurance company.

Extra conditions that apply to moves to/from a country outside the United Kingdom

(a) We will accept liability only for loss or damage to goods when they are in our actual possession and if it can be proven that we were negligent. In such instances we will accept liability as in condition 8(a), 8(c) above. We are not liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in condition 10.

(b) Where we engage an international transport operator, shipping company or airline to convey your goods to a place, or point of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.

(c) If the carrying vessel/conveyance should for reasons beyond the carrier’s control fail to deliver the goods or route them to a place other than the original destination you have limited recourse against that carrier and may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel / conveyance and cargo) and salvage charges or the additional cost of onward transmission to the place port or airport of destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance cover.

(d) We do not accept any liability for goods confiscated, seized, damaged, or removed by Customs Authorities or any other Government Agencies.

9. Damage to premises or property other than the goods moved

(a) We will not be liable for any damage to premises or property other than goods submitted for moving and/or storage unless we have been negligent or in breach of contract. Our liability is limited to making good the damaged area only.

(b) If we cause damage as a result of moving goods under your express instruction against our advice and where to move the goods in the manner instructed is likely to cause damage we shall not be liable.

(c) If we are responsible for causing damage to your premises or to property other than goods submitted for moving and/or storage you must inform Man in Van in Bristol on the day of your removal. This is fundamental to the contract.

10. Exclusions of Liability

Other than by reason of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods if it is caused by any of the following circumstances;

(a) By fire howsoever caused.
(b) By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
(c) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
(d) By moth or vermin or similar infestation.
(e) By cleaning, repairing or restoring unless we did the work.
(f) By atmospheric or climatic conditions.
(g) Any goods or articles in any item which has not been packed or unpacked by Man in Van in Bristol, this includes goods left within furniture or appliances, and includes freezers.
(h) For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
(i) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind howsoever caused unless you have previously given us full particulars with value and we have confirmed that we accept responsibility as in conditions 8(a) or 8(c) above.
(j) To any goods which have a relevant proven defect or are inherently defective.
(k) Kit or system furniture, even when you have given written instructions to dismantle and reassemble, we cannot be liable for the quality when reassembled.
(l) To animals and their cages or tanks including pets, birds or fish.
(m) To plants.
(n) To refrigerated or frozen food or drink.

No employee of Man in Van in Bristol shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this contract.

11. Time limits for claims

(a) For goods which we deliver you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
(b) If you or your agent collect from our warehouse you must note any loss or damage at the time the goods are handed to you.
(c) Notwithstanding Clause 8, 9 & 10 we will not be liable for any loss or damage to the goods unless a claim is notified to us or our overseas correspondent in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.

(d) The time limits referred to in Clauses 11(a), 11(b) and 11(c) above shall be essential to the contract.

(e) Upon your written request we may at our discretion agree to extend your time for compliance with Clause 11(c) PROVIDED your request is received within the time limits provided for and subject to this proviso we will not unreasonably refuse such a request.

12. Delays in transit

(a) Other than by reason of our negligence or breach of contract we will not be liable for delays in transit.
(b) If through no fault of ours we are unable to deliver the goods we will put them into store. The contract will then be fulfilled and any additional service(s) including storage and delivery will be at your expense.

13. Our Right to Hold The Goods (Lien)

We shall have a right to withhold and / or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply. (See also Clause 23)

14. Disputes
If there is a dispute arising from this contract, which cannot be resolved, either party may refer to the industry ombudsman.

15. Our right to sub-contract work

(a) We reserve the right to sub-contract some or all of the work.
(b) If we sub-contract then these conditions will still apply.

16. Route and Method

(a) We have the full right to choose the route by which to carry out the work.
(b) Unless it has been specifically agreed otherwise in writing in our Quotation other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.

17. Advice and Information for International Movers

We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

18. Applicable Law

This contract is subject to English and Welsh law and jurisdiction.



Call Gavin: 07597 679 837

Get in Touch

Tel. 07597 679 837
Fax. 0845 649 8766

Open Hours

8am – 6pm Everyday

Our Office

St Aidans Road BS5 8RR

What we Do

Home Removals

Flat Removals

Student Moves

Long Distance Moves

Business Removals

Ebay Deliveries

International Moves

Packing Service

We Accept

Accepted Payment Methods

Email Us